The terms that govern every placement ordered through Mention House.
Last updated 20 September 2026
This Order Policy sets out the terms governing all link placements, guest posts and related services provided by Sentosa Limited, trading as Mention House ("Mention House", "we", "our" or "us"). By placing an order you accept these terms, which exist to keep the process transparent and the quality consistent.
Questions about this policy: [email protected].
All placement requests, including guest posts and link insertions, are subject to approval by the publisher, their editorial team or their webmaster.
We may decline any content or link that does not meet the editorial guidelines of the target website.
We do not accept or promote content from grey, black hat or sensitive niches, including but not limited to adult, gambling, gaming, CBD and crypto.
All placements are intended to remain permanent unless the publisher states otherwise.
We make no guarantee regarding the indexing of published content, because indexing is decided by search engines and is outside our control.
Orders are paid upfront. Work begins once payment has been received.
All payments are made in the currency and by the method stated on the invoice.
Prices shown are per placement and exclude any taxes or duties applicable in your jurisdiction.
Payments for delivered services are non-refundable.
If a link or post is removed within six months of publication, we will offer a replacement link from a set of at least two similar websites with a similar domain rating to the original site.
Replacements are generally completed within fourteen business days of the replacement request.
After six months from the order date, no refunds or replacements are provided.
Once published, guest posts and link insertions become the property of the host website.
Removal, replacement or major edits cannot be requested after publication, except in special cases approved by our team.
All placements are sourced from genuine websites with real traffic and maintained editorial control.
Metrics such as Domain Rating, Domain Authority and organic traffic fluctuate over time, and we are not liable for future changes in a site’s metrics.
Typical turnaround is three to seven business days, depending on the website and the publisher’s schedule.
Delays caused by publishers or third party editors are outside our control, although we make every effort to expedite delivery.
Official communication takes place through our verified channels and the Mention House app.
We aim to respond to queries within one business day.
All services must comply with applicable laws, regulations and publisher policies.
Clients are responsible for ensuring their content does not breach any legal or regulatory requirement.
We are not liable for indirect, incidental or consequential damages arising from the use of our services, including loss of traffic, ranking fluctuations or business opportunities.
Our liability is limited to the amount paid for the specific service in question.
Client information, including URLs, content and campaign details, is treated as confidential and is not shared with third parties except as needed to fulfil the service.
Disputes are resolved through discussion in the first instance. If they remain unresolved, they may be escalated to mediation or arbitration under the laws of the United Kingdom.
We are not liable for delays or failures caused by circumstances beyond our control, including natural disasters, technical failures or publisher outages.
We may update this policy at any time. Updates take effect immediately and are communicated to clients where applicable.